Full-Time Strategic Customers – Global 360 Deals Director

ServiceNow is seeking a Strategic Customers – Global 360 Deals (Elevate) Director to drive high-impact global strategies supporting revenue growth through strategic transactions.

Responsibilities:

• Serve as the central point of contact for the ‘Buy From’ side of 360 deals, liaising with HR, Legal, Finance, and other business functions.
• Design and implement a structured approach to identify natural buying events.
• Support deal execution, shaping 360 deals that align with GTM strategy.
• Build cross-functional relationships with business owners across the enterprise.
• Deliver post-deal insights and continuous improvement.

Qualifications:

• 10+ years in Strategic Sales, GTM Strategy, or GTM Finance, ideally in SaaS or enterprise tech.
• Experience managing complex, cross-functional transactions.
• Strong understanding of internal business functions and their procurement processes.
• Excellent program management skills.

Skills and Attributes:

• Strategic thinker with a bias for execution.
• Skilled at building trust and influence.
• Analytical and process-oriented.
• Strong communicator.
• Collaborative and business outcome-focused.

Measure of Success:

• Increased speed and effectiveness of 360 deal execution.
• Scaled adoption of 360 strategies.
• Strong feedback from stakeholders.

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