Full-Time SVP, Account Services
Synchrony Group is hiring a remote Full-Time SVP, Account Services. The career level for this job opening is Senior Manager and is accepting West Chester, PA based applicants remotely. Read complete job description before applying.
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Synchrony Group
Job Title
SVP, Account Services
Posted
Career Level
Full-Time
Career Level
Senior Manager
Locations Accepted
West Chester, PA
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Job Details
- Under the direction of the President and CEO, the Senior Vice President (SVP), Account Services, helps to lead the strategic direction of Synchrony Healthcare Communications, Inc.
- Responsible for developing and executing strategies to grow corporate revenue to meet and exceed corporate objectives, including client identification, development, satisfaction, and retention.
- Leads and personally participates in business development opportunities and initiatives required to increase revenue to meet and surpass company goals, including managing the development and implementation of a new proactive business development plan.
- Has direct responsibility for the Account Services department. The Account Services team is responsible for client identification, development, satisfaction, and retention; the SVP leads this team in all client services activities in addition to developing and maintaining personal relationships with Synchrony clients.
- Responsible for leading client teams and internal cross-functional core teams in proactive strategic and tactical planning and execution, as well as the design, development, and execution of innovative pharmaceutical communications, programs and initiatives.
- Required to personally understand client challenges and lead internal and external teams to conceptualize, design, and deliver novel solutions to client needs in a manner that is consistent with the values and reputation of Synchrony.
- Also has primary responsibility for assigned departmental personnel, including employee recruitment, mentorship, and retention.
- Accountabilities include developing, maintaining, and meeting or surpassing forecasts; client development, relationships, and satisfaction; team leadership; new business development; and the overall strategy, development, and execution of assigned departments.
Job Duties
- Leadership Management
- Support the CEO in ensuring that Synchrony Healthcare Communications (SHC) is meeting individual company goals and objectives and adhering to corporate values
- Manage all personnel and activities in the Account Services (SHC)
- Lead and oversee all internal and external client-related financial management and reporting
- Manage the profit & loss (P&L) activity and reporting for all client-related activities
- Monitor and manage all client-related activities to ensure timely delivery of products and services to clients
- Ensure internal team compliance with client contracts, timelines, and budgets
- Lead and support key internal committees pertaining to Account Services, business development, and client teams
- Monitor staffing plans and make recommendations designed to ensure appropriate resources and support to meet the needs of our clients and our commitments
- Execute departmental personnel performance evaluation process, development plans, and business plans; hold frequent mentoring discussions and address areas requiring improvement
- Establish and lead cross-functional teams in support of client needs for all clients
- Lead and support client strategic and tactical planning activities
Business Development
- Ensure that existing new business revenue goals are achieved
- Manage development and implementation of new business opportunities
- Lead teams and resources to create and submit/deliver RFIs/RFPs, proposals, and new business pitches/presentations
- Lead and assist with business development opportunities and initiatives required to increase revenue to meet and exceed company goals
- Manage development and presentation of high-quality deliverables
- Support the efforts to design and implement corporate branding, marketing strategies, and selling initiatives
- Provide Synchrony Group cross-selling, new business development, and revenue growth for new and existing clients
- Manage development of client(s) scope of work/service and/or project agreements
- Oversee financial aspects of client relationship, including compliance to contract/agreements, statements of work, purchase orders, invoices, and receivables
Internal and External Relationships
- Lead internal teams in all client services activities in addition to developing and maintaining personal relationships with Synchrony clients
- Foster and develop collaboration among departments, internal groups, and individuals to ensure innovative and collaborative solutions to client needs
- Represent the organization in an appropriate manner
- Be a positive force for enhancing team culture, consensus-building, and internal communications
- Facilitate communication among team members and clients necessary to maintain strong relationships and effective account and project management
- Resolve conflicts and celebrate successes; set clear team priorities; explain client/brand objectives and strategies; define success in terms of the whole team
- Keep CEO apprised of all key client concerns and opportunities; provide brand review meeting content
- Keep CEO apprised of all internal issues, concerns, and opportunities
- Attend client meetings and congresses, and communicate key learnings to the internal and client teams as appropriate
- Lead client presentations, selling and defending the agency's point of view
- Monitor industry and therapeutic area best practices and advances to ensure that Synchrony and its clients are at the cutting edge or leading the field
Key Competencies
- Effective leadership skills, with a strong focus on account/client services and client cross functional team leadership
- High level of integrity, confidentiality, and accountability
- Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
- Ability to manage outcomes to win-win resolution
- Ability to provide management direction and developmental support and mentorship to direct reports in preparation for future positions; provide challenging and stretching assignments; push tasks down to empower others; share ownership and visibility
- Ability to build and manage a best-in-class Account Services team
- Ability to identify key issues and creatively and strategically overcome challenges or obstacles
- Effective attention to detail and a high degree of accuracy
- Expert analytical thinking, planning, prioritization, and execution skills
- Strong scientific and clinical skills and experiences
- Demonstrated ability to manage key constituent relationships across multiple clients, programs, and activities
- Expert communicator both verbally and in writing
- Strong presentation and persuasion skills
Requirements
- Bachelor's degree required; MBA or advanced degree preferred
- Minimum of 15 years of experience of Account/Client Services support or pharmaceutical Marketing/Sales
- History of successful management of clients and associated internal teams
- Specific industry and/or therapeutic expertise
- Substantial experience leading at least 4 of the following activities: advertising and promotion, medical education activities, promotional medical-marketing communications, strategic communications planning, advisory boards, expert identification and engagement
- Ability to travel as client needs require
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time SVP, Account Services at Synchrony Group is
16th of August 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
West Chester, PA
] applicants. .
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