Full-Time SVP Commercial Operations

The SVP, Commercial Operations is responsible for defining and executing the transformation roadmap for commercial operations, aligning with sales, legal, and finance to support the commercial strategy while ensuring strong governance and compliance. This role involves leading cross-functional initiatives to streamline processes, integrating platforms, data, and workflows. The SVP oversees global contract governance, collaborates with various teams to optimize contractual practices, and directs global order management operations. Additionally, the SVP drives continuous improvement through data-driven insights, automation, and simplification. The role requires building and leading high-performing teams across contract and order management

• Strategic Leadership & Transformation: Define and execute the transformation roadmap for commercial operations, aligning with sales, legal & finance to support the commercial strategy whilst ensuring strong governance and compliance
• Lead/Partner on cross-functional initiatives to streamline the lead-to-order and order-to-cash processes, integrating platforms, data, and workflows
• Partner with senior leadership across Sales, Finance, Legal, and Technology to drive adoption of new operating models, controls, processes and systems
• Play a key role in defining and executing our renewals transformation program from contract standardisation to defining roadmap to enable auto renewals

• Contract Administration: Oversee global contract governance, including service descriptions, templates, and compliance with audit requirements
• Collaborate with pricing, deal desk, finance and legal teams to optimise contractual practices and reduce cycle times
• Lead & develop the team responsible for contract lifecycle management, drafting, reviewing & amending (non legal terms) client contracts
• Drive more global standardisation in contracting including the role of contract administration.

• Order Management: Direct global order management operations, ensuring accurate client setup, billing, and renewal processing.
• Resolve revenue blocks and streamline workflows to enable timely revenue recognition and cash flow
• Implement automation and simplification initiatives to improve order accuracy and reduce manual effort
• Partner with enablement to ensure we increase right first time where knowledge or process gaps exist in the commercial organisation

• Operational Excellence: Drive continuous improvement through data-driven insights, automation, and simplification
• Establish and operationalise a rhythm of business for commercial operations, including performance metrics, governance, and reporting

Build and lead high-performing teams across contract and order management

Bachelor’s degree in rigorous discipline; MBA preferred. 15+ years of relevant and demonstrated work experience within sales operations, commercial excellence, transformation, consumer products, retail and/or information services. Demonstrated history of effectively designing and implementing initiatives enabling commercial and sales excellence. Proficient in data analysis and the use of relevant software tools. Robust analytical and problem-solving capabilities. Outstanding communication, interpersonal and presentation skills. Capability to mobilize plans around key workstreams and drive change in a strategic manner

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