Full-Time Team Manager - Insurance Sales

Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance, and attrition.

Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery.

Influence the lives of others: Develop, train, and manage team members.

Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.

Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions.

Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.

Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.

Keep leaders informed: Relay important information in the form of timely and accurate reports.

Essential Skills:

• Experience managing a team of work-from-home direct reports
• Experience and knowledge in sales
• Bachelor’s degree
• Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues
• Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner
• Strong customer-orientation when managing communications and issues
• Efficient time management; ability to keep track of multiple schedules, meetings, and initiatives
• Pro-active attitude towards developing trust and professional rapport with employees and team members; ability to be a team-player
• Personal Lines or P&C license
• Bilingual - a major plus
• Ability to work 12:30 PM - 9 PM EST and every other Saturday

What is the last date for applying to the job?

Which countries are accepted for this remote job?