Full-Time Technical Account Manager

We are seeking a Technical Account Manager to join our growing team in South Africa or Kenya.

You will play a versatile role in converting revenue potential into tangible results.

Responsibilities

• Daily support to the Sales team.
• Conduct Trustonic Product demonstrations.
• Understand and translate complex customer requirements, identify gaps and opportunities.
• Provide best practice, advice, and guidance on Trustonic solution implementation, deployment, support and operations.
• Collaborate with Product and Professional Services to scope Delivery work.
• Be familiar with customer roadmap and highlight potential risks and opportunities.
• Resolve reported problems (validate, involve relevant functions, provide prompt communication, and create Root Cause Analysis).
• Lead retrospective sessions (with or without customer).
• Share customer feedback within Trustonic.
• Inform customers about new features and their value.
• Liaise with sales, product, legal, PMO, engineering, and support.
• Collaborate with regional Sales teams to find new opportunities.
• Collaborate with Support and Engineering to resolve technical issues.
• Assist the Regional Delivery Manager during delivery and testing.

Skills and Experience

• Extensive experience with secure systems.
• SaaS-based company technical experience.
• Demonstrable customer-facing experience, planning, and executing complex customer rollouts.
• Domain expertise or experience with the telecom industry.
• OEM operations background with strong understanding of Android, UI/UX.
• Knowledge of Device Financing.
• Experience with Wrike or similar project management tools.
• Zendesk experience beneficial.
• First party locking solutions advantageous.
• Fluent English and French (written and spoken).
• Undergraduate degree or equivalent.

What is the last date for applying to the job?

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