Full-Time Technical Account Manager

• Regional & Customer Engagement: Daily support to the Sales team. Conduct Trustonic Product demonstrations. Understand and translate complex customer requirements, identify gaps and opportunities within our existing technology proposition. Provide best practice, advice and guidance regarding the. implementation, deployment support and operation of the Trustonic solution. Collaborate with the Product team and Professional Services team to scope out the Delivery work.
• In-Life Customer Engagement:Be familiar with customer roadmap and highlight possible risks and opportunities to the sales and product teams. Take responsibility for the resolution or provision of satisfactory answers to reported problems:validate the reported problem and its business impact.involve those functions necessary to resolve reported problems.provide prompt and regular communications to customer until resolved.upon resolution create and distribute a Root Cause Analysis.when appropriate, set up and lead retrospective sessions both with and without the customer. Learn about customers successes and challenges and share customer feedback within Trustonic. Inform customer of new features and functionality and identify their value to them. Liaise with sales, product managers, legal, PMO, engineering and support, to translate and execute customers roadmap and requirements into change requests. Collaborate with the regional Sales teams to find new opportunities. Collaborate with Support and Engineering to resolve technical issues and coordinate escalations as needed. Assist the Regional Delivery Manager during the delivery and testing activities.

• Extensive experience in the field of working with secure systems.
• Technical experience in a SaaS-based company.
• Demonstrable customer facing experience, planning for, and executing multiple complex customer rollouts and can do so using a limited number of resources.
• Domain expertise or experience of working with the telecom industry.
• Solid background in OEM operations with a strong understanding of Android systems and UI/UX principles
• Knowledge and experience in Device Financing
• Wrike or similar project management tools
• Zendesk is beneficial
• First party locking solutions is an advantage
• Fluent English and French, both written and spoken
• undergraduate degree or equivalent level of skill, experience and knowledge in Computer Science and Information & Technology

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