Full-Time Technical Account Manager Team Lead

• Manage, mentor, and develop a team of Technical Account Managers.
• Lead by example as a player-coach, directly engaging with customers.
• Act as a hands-on technical sales engineer during the pre-sales cycle.
• Serve as a primary technical escalation point for complex pre-sales and onboarding issues.
• Set clear performance goals and expectations for the team.
• Develop and implement strategies to drive customer adoption, satisfaction, and retention.
• Design, document, and implement processes and policies to optimize the Technical Account Management function.
• Create and deliver training programs and materials.
• Act as a strategic partner to Sales.
• Actively participate in sales enablement initiatives.
• Work with Sales to identify expansion opportunities and renewals.
• Partner with the Support team to streamline issue resolution.
• Work with the Product team to relay customer feedback.
• Analyze customer data and metrics to identify trends.
• Manage escalated customer issues during the pre-sales and onboarding stages.
• Contribute to the development of internal knowledge bases and documentation.
• Stay up-to-date with the latest WordPress trends, hosting technologies, and Pressable platform updates.

• Results-oriented leader with a passion for customer success and team development.
• Thrives in a dynamic start-up environment.
• Strong understanding of technical account management principles and best practices.
• Proven track record of building and managing high-performing teams.
• Exceptional communication and interpersonal skills.
• Proactive, organized, and possess excellent problem-solving and decision-making abilities.
• Expert working knowledge in various technologies, languages, and tools.
• Experience with:
  • Leading and motivating technical teams.
  • Developing and implementing customer success strategies.
  • Building and scaling processes and training programs.
  • Working effectively in a cross-functional environment.
  • Analyzing customer data.
  • Managing and resolving complex customer escalations.
  • WordPress development and a deep understanding of managed hosting services.

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