Full-Time Technical Success Manager

• Own the Technical Partnership: Be our partners' trusted expert from the first "hello" to a flawless implementation. You'll own solution architecture, deliver training on everything from positioning to troubleshooting.
• Shape the Big Picture: You're our eyes and ears on the ground, feeding “real-world” problems and customer needs to our Product and Engineering teams. You'll also work with partners to build channel plans and hunt for new sales opportunities.
• Elevate the Channel: Work with our Partner Managers and Partners, sharing your wisdom on product positioning and implementation best practices, and help them build influence with their customers.
• Work Nimbly: Join an autonomous team where you're trusted to get things done. You'll dive into complex environments to design robust solutions, collaborate cross-functionally.

• Deep Print Management knowledge: You have deep technical experience with print management, ideally from a reseller or OEM, with the ability to deliver training to non-technical people.
• Partner & Customer Obsession: You relentlessly ask "why" and can argue passionately for a partner's or customer's needs. You are their advocate, ensuring we solve their 'real-world' problems.
• Leadership Without the Ego: You have an "I got this" attitude. You proactively identify and qualify new opportunities and drive outcomes.
• Regional Expert: You will be our voice in the region, and as such, we need you to be able to converse in English and Mandarin (bonus points for Japanese). Due to the Regional aspect of the role, there will be some travel required.

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