Full-Time Technical Support Engineer

Who We Are:

In today’s work environment, employees use various devices to access IT applications and data over multiple networks. Ivanti elevates and secures Everywhere Work.

Why We Need you!

We’re seeking individuals with strong technical expertise and excellent customer interaction skills. You’ll work directly with clients on complex products.

What You Will Be Doing:

• Provide exceptional technical support to customers and partners.
• Troubleshoot issues.
• Communicate with customers.
• Manage critical issues.
• Provide world-class support.
• Receive cases electronically through the Support portal.
• Answer questions for direct customers and partners.
• Act as customer advocate.
• Work with cross-functional teams.
• Provide enterprise-level support for Ivanti products.
• Participate in continuous improvement.
• Proactively call customers to troubleshoot and resolve issues.

To Be Successful in The Role:

• Experience supporting IT Service Management tools (e.g., Ivanti Service Manager/Service Desk, BMC Remedy/Helix, ServiceNow, Cherwell, Axios).
• Strong technical troubleshooting skills.
• Excellent interpersonal and communication skills.
• Confident Microsoft Windows user.
• Understanding of Database and Server Technologies.
• Understanding of internet and network technologies.
• Excellent time management, multi-tasking, and organizational skills.
• Self-motivated to develop technically.
• Ability to cope under pressure and adapt to change.
• Flexibility and open approach.
• Teamwork and independent work capabilities.
• Fluency in English; proficiency in French or German is a plus.

What is the last date for applying to the job?

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