Full-Time Transformation Consultant - Finance & Supply Chain

Role description: Transformation Consultant for Finance & Supply Chain Solutions

About the role: This role is a functional and technical expert consulting with corporations on their digital transformation journey powered by implementing ServiceNow’s Finance & Supply Chain solutions which includes Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), Accounts Payable Operations (APO), Finance Case Management, Legal Service Delivery (LSD), and Contract Management Solutions.

This Advisor role will be the SME within ServiceNow Expert Services (who provide product expertise, in partnership with ServiceNow Product Management), providing expert advisory and building strong executive client relationships within the framework of a strategic program or project with ServiceNow implementing these solutions.

This role will be pre-eminent ServiceNow representative for the Finance, Supply Chain and/or related organizations (Finance, Procurement, Supplier Management, Contracting, etc.) and will be the connective tissue between all the aforementioned parties, while ensuring an outstanding Client experience for the Finance organizations, and the Program’s Steering Committee.

Consultation must be based on best practices with the goal of accelerating and driving customer business outcomes.

The role requires the person to be laser-focused on solving for the most relevant customer challenges – bringing solution guidance, business acumen and deep product expertise, innovation, and industry knowledge capital to our client.

Responsibilities:

• Serve as primary executive point-of-contact on projects, focused on improvements in the client’s Finance, Supply Chain and/or related organizations using ServiceNow’s Finance & Supply Chain and related Solutions.
• Guide the client and the business areas in defining their ServiceNow strategy, ensuring alignment with their digital transformation objectives while leveraging your deep understanding of the platform's capabilities.
• Understand customer requirements in collaboration with ServiceNow Expert Services and align them with ServiceNow Expert Services, Product Success and Client Sales Teams to drive high-value impact for the Client in a roadmap for the current engagement, and the Client’s roadmap beyond it.
• Align Client to defined roadmap and report/monitor ongoing progress against it, managing client executives and stakeholders – in partnership with ServiceNow Expert Services – to mitigate blockers to drive success, keeping the in-progress engagement on track.
• Define, at a solution and design level of detail, technical and functional solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices, providing options with pros, cons, and risks.
• Serve as a liaison between Client and ServiceNow as a leadership point of contact for addressing challenges and concerns.
• Collaborate with the ServiceNow Expert Services Team to monitor for scope creep and resolve critical path technical issues.
• Build and nurture strong, trusted advisory relationships with client executives and stakeholders in the client’s Finance, Supply Chain and/or related organizations, facilitating effective communication and collaboration between their corporation and ServiceNow.
• Advise client on optimizing their service management processes, leveraging benchmarks and best practices across the various organizations.
• Stay abreast of ServiceNow product developments, industry trends, and emerging technologies like AI to identify opportunities for innovation and provide strategic insights to clients.
• Enable and mentor other members of the ServiceNow delivery team and partner ecosystem
• Support sales activities like conducting sales presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts in partnership with Services Account Executives, Solution Sales Executives/Consultants, and Sales Account Executives

Requirements:

• 10+ years of management consulting experience and/or prior experience as a Product Owner over Finance & Supply Chain Solutions is required, preferably with ServiceNow’s Solutions.
• At least 8+ years of experience with related solutions include SAP ECC, JD Edwards, Coupa, and/or Oracle required.
• Candidates should have significant experience with ServiceNow or similar digitalization platforms and successfully lead end-to-end transformation projects across Finance, Supply Chain and/or related organizations.
• ServiceNow Source to Pay (SPO), Supplier Lifecycle Operations (SLO), Accounts Payable Operations (APO), Legal Service Delivery Accreditations are preferred, Custom Application Developer (CAD) certification a plus.
• Excellent executive communication, presentation, and stakeholder management skills are required.
• Experience creating implementation design artifacts, conducting solution presentations and obtaining customer acceptance of solution design.
• Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams.
• A strong technical background, including application development, software lifecycle management, and system integrations, is also necessary.
• Fluency in English is mandatory, and the ability to travel may be required.

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