Full-Time Vehicle Associate

Who is Bird? Bird is on a mission to bring environmentally friendly transportation to everyone. Our products, services, and people share one common goal: to make cities more livable by reducing gas-powered car usage, lowering carbon emissions, and improving the safety of all road users. We are relentless in our pursuit of better—for our riders, for our partners, for our employees, and for future generations. Our award-winning electric vehicles help millions of riders take carbon-free trips in more than 300 cities globally. And our teams push boundaries and challenge the status quo in pursuit of a brighter future.

Job Summary The Vehicle Associate owns the development and execution of all partner repair training and upscaling/development that ensures Bird's logistic providers are equipped to successfully deliver Bird's mission. The Vehicle Associate will create content and host training both virtually and in person while creating content libraries to address the greatest skill gaps that Bird partners face while operating. The VA serves as an expert on our devices and products with the ability to communicate repair best practices to a diverse set of Bird stakeholders. As the first line of input for feedback from market operations, the Vehicle Associate also serves as a valued source of input for emerging issues and continued vehicle improvement efforts across engineering, product, supply chain, and operations teams.

Responsibilities

• Work closely with other members of the Bird team to drive the vision and execution of world-class operations within your cities.
• Create and present information through coaching sessions and one-on-one conversations in-person and remotely with Fleet Managers focused on troubleshooting problems and answering questions related to the product, vehicles, repairs, and spare parts.
• Become a subject matter expert on our vehicles, internal tools, processes, applications, and metrics.
• Build relationships with and provide coaching to our Fleet Managers to optimize their performance.
• Look around corners to ensure the long-term success of their and Bird's businesses, as well as the success of all of our cities and customers.
• Measure the impact and efficiency of existing processes within Operations while identifying new ways to create value for the business.
• Scale best practices that are incubated from test to global implementation.
• Responsible for damage backlog and tracking key repair and damage metrics across your region.
• Communicate with key stakeholders across the entire organization.
• Ability to execute projects of varying urgency and scope with a high degree of autonomy.
• Drive a culture of safety, collaboration, and productivity.

Requirements

• 3+ years operations experience in a manufacturing or warehouse environment
• 2+ years leading a team
• Ability to drive a team towards goals and KPIs
• Problem-solver DNA; ability to identify areas of improvement within processes and help execute those changes
• Strong logical thinking, verbal, and quantitative reasoning, along with the ability to zoom out and see patterns
• Willingness to get your hands dirty and lead by example
• Willingness to travel: 40%

Preferred Qualifications

• Technical (mechanical/electrical) experience
• Lean manufacturing experience or training

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