Full-Time Vice President - Client Services

Vice President – Client Services is responsible for leading RPO service delivery teams, ensuring programs, projects, and account financials meet or exceed expectations for Cielo and clients.

Location Specifics: Remote for candidates with US work rights.

Language requirement: English - Fluent

Work Arrangement: Remote

Specific Requirements: Global leadership in Talent Acquisition is essential.

Duties and Responsibilities:

• Build a high-performing team of client account leaders focused on exceeding client expectations.
• Set performance standards and goals for the team; assess progress, and proactively address gaps.
• Provide leadership and coaching to leaders, focusing on continuous development and career opportunities.
• Develop teams across the portfolio, implementing talent assessment and succession planning.
• Build strong stakeholder relationships at all levels within client organizations.
• Partner with internal Cielo and client leaders for successful new client implementations.
• Conduct stakeholder analysis.
• Understand Master Service Agreements (MSAs), formal/informal agreements, and Statements of Work.
• Hold regular client delivery review meetings; identify service gaps and articulate improvement plans.
• Partner with the strategic account team for input, feedback, and addressing concerns.
• Provide input to the sales process, including client needs analysis, sales presentations, and articulation of Cielo services.
• Ensure strong, proactive touchpoints between Customer teams and clients at all levels.
• Effectively and appropriately handle client escalations, ensuring escalation protocols are in place.
• Optimize productivity across the portfolio.
• Ensure client service compliance and auditability, and data demonstrates value-add.
• Review resources to maximize efficiency and address under/excess resourcing promptly.
• Ensure transparency and reportability of services provided to clients.
• Support or deliver effective change management; contribute to annual budgeting.
• Provide a credible forecast of volume, revenue, and costs.
• Ensure financial targets for the portfolio are met or exceeded; implement actions to close budget gaps.
• Identify and mitigate financial risks.
• Conduct workforce planning to identify needs and trends, facilitating early action.
• Provide insights into account performance and client needs.
• Stay current with system development, providing insights to customers and internal departments; introduce new system functionality to maximize customer value.
• Other duties as assigned.

Supervisory Responsibilities: Lead a team of Senior Recruiters, Client Services Managers, Recruitment Enablement Managers, etc., providing guidance, conducting performance reviews, and supporting professional growth.

Position Requirements:

• Bachelor's degree in business, HR, or related field preferred.
• Significant experience leading client delivery teams in RPO, building robust senior-level relationships based on trust and confidence.
• Experience managing financial performance.
• Proven people management skills with experience supervising, coaching, and mentoring.
• Exposure to effectively influencing internal and external stakeholders, analyzing data, identifying opportunities, and using data to drive decisions.
• Excellent communication and interpersonal skills; a team player.
• High level of self-organization and prioritization; excellent attention to detail.

All your information will be kept confidential according to EEO guidelines.

Application deadline: 05/30/25.

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