Full-Time Vice President of Operations

Cordance is seeking a proven Vice President of Operations to lead FieldConnect, a business unit within our Industrial Distribution Division.

As P&L owner, you will be responsible for setting business strategy, driving execution across core functions, and delivering predictable, sustainable growth. This includes oversight of product development, go-to-market execution, customer retention, financial forecasting, and operational scalability.

What You’ll Do

1. Own full P&L responsibility for FieldConnect, ensuring ARR growth, gross margin improvement, and EBITDA target achievement
2. Lead the execution of business strategy with a disciplined focus on both revenue generation and cost efficiency
3. Direct product and engineering teams to build and deliver roadmap aligned with customer and market requirements
4. Collaborate with the Division Sales Director to drive go-to-market execution and new customer acquisition
5. Define and evolve product strategy, target market segments, and differentiated value proposition
6. Develop and implement retention strategies by analyzing customer data, identifying risks, and engaging at key moments in the customer lifecycle
7. Identify and scale professional services opportunities that increase customer value and revenue per account
8. Build operational processes and team structure to support growth and improve cross-functional effectiveness
9. Forecast revenue and expenses with consistency to improve planning accuracy and enable proactive investment
10. Use KPI tracking and benchmarking to monitor performance and guide business improvement initiatives
11. Build team capability and implement scalable systems to support long-term growth
12. Lead monthly operating reviews with Cordance leadership, reporting on business performance, growth metrics, and strategic initiatives
13. Partner with Cordance Finance to ensure accurate forecasting, budget management, and alignment to profitability goals
14. Collaborate with central teams to implement best practices in GTM, Product, Customer Success, Pricing, and People operations
15. Share insights and practices with peers across the Cordance portfolio to support broader organizational learning and alignment

What You Bring

• 8+ years of leadership experience in SaaS, including full P&L ownership (preferably $3M+ in revenue)
• Experience leading cross-functional teams including Product, Engineering, Sales, and Customer Success
• Proven success executing GTM strategies and product roadmaps in a B2B SaaS environment
• Demonstrated ability to scale SaaS operations and improve performance using data-driven decision-making
• Experience managing business forecasting, financial modeling, and budget performance
• Familiarity with matrixed or portfolio structures and collaborating with centralized support functions
• Track record of delivering measurable improvements in revenue, customer retention, or profitability

What Will Help You Stand Out

• Experience leading a SaaS business unit within a private equity-backed or multi-entity portfolio
• Background in field services, industrial distribution, or ERP/CRM software
• Experience scaling organizations during periods of operational or strategic transformation
• Proven ability to build and implement frameworks for retention, services expansion, and organizational scaling
• Success launching or optimizing a services organization as a growth or value lever

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