Full-Time Vice President – Strategic Accounts

The Vice President – Strategic Accounts manages all functions and processes associated with growing existing accounts to meet company revenue and GP goals, and strengthening relationships with client stakeholders and executive sponsors to ensure Cielo is the primary partner for our clients’ human resource and talent acquisition needs.

The Vice President -Strategic Accounts works in concert with Client Delivery Leadership and directly with assigned clients to grow revenue and retain partnerships.

1. Develop a trusted advisor relationship with key accounts, customer stakeholders, C-Suite, and executive sponsors
2. Drive account plan for assigned accounts
3. Develop new business opportunities with existing clients and identify areas of improvement to strengthen partnership and increase Cielo revenue from existing clients
4. Negotiate pricing, SLAs, and scope of services for program modifications
5. Lead the Renewal Process with clients, including partnership with Client Services, MSA/SOW revisions, Solution Design and Negotiations
6. Manage Statement of Work Addendums and Change Orders to reflect new/changing business requirements (including Service Feature Matrix and RACI)
7. Elevate and implement Account Management/Growth model to be integrated into the Cielo organization, including integrating touchpoints and roles and responsibilities with peer organizations (i.e. Business Development, Client Services, Implementation, Pricing, Legal, etc.)
8. Cielo advocate to client stakeholders to reinforce partnership and promote expansion
9. Manage Strategic Planning process per client to include SWOT / Stakeholder Analysis and client program maturity model
10. Develop cross-program benchmarking analysis and reports that provide clients comparative business intelligence, trends, data, and forecasts (how each client compares to their peers)
11. Develop Center of Excellence – best practices across like programs (by vertical/sector and geography)
12. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders, especially as it relates to tracking client growth and chartering growth potential
13. Forecast and track key account management metrics (e.g. quarterly sales results and annual forecasts)
14. Root Cause Analysis – systemic issue resolution and continuous improvement projects
15. Assist with high severity requests or issue escalations as needed
16. Contribute to developing sector expertise with industry & client-based information, case studies and sector best practice, including sharing relevant sector-based news and developments
17. Identify channel and other partnership opportunities with suppliers and partners to supplement RPO service offerings
18. Provide integral leadership and support roles with key client business reviews
19. Participate in sector think tanks, webinars, and conferences to share best practices
20. Contribute to developing new products and services that support Cielo’s core product portfolio (i.e. temp to perm payroll, fee-based talent pools, workforce planning and labor mix utilization models)
21. Other duties as assigned.

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