Full-Time VIP Account Manager Team Lead

Grow VIP team and ensure performance goals are met.

• Supervise and mentor Account Managers.
• Develop and execute VIP strategies to enhance customer experience.
• Monitor and analyze VIP data to identify trends and opportunities for improvement.
• Build strong relationships and address VIP needs promptly.
• Collaborate with other departments for a seamless VIP experience.
• Develop and execute VIP strategies to increase VIP acquisition.
• Assist the Head of VIP with outbound campaigns, ROI reporting, and KPI guidance.
• Track team effectiveness, provide feedback on trends, and communicate essential information.
• Maintain regular contact with VIPs, ensuring quality work and performance.
• Set performance goals, conduct monthly reviews, QAs, and participate in hiring processes.
• Motivate the team, provide constructive feedback, and build positive team dynamics.

Requirements:

• 3+ years in VIP management or similar role.
• Experience in EU Markets.
• Team management experience.
• Strong analytical skills.
• Account Management or Customer Relationship experience (preferably in iGaming).
• Understanding of the iGaming and Sports betting market and KPIs.

Personal Attributes:

• Highly organized with excellent attention to detail.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills.

Core Values:

• GROWE TOGETHER: Teamwork and mutual support.
• DRIVE RESULT OVER PROCESS: Ambitious, clear, and measurable goals.
• BE READY FOR CHANGE: Adaptability and growth mindset.

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