Full-Time VIP Sales & Support Manager

• Actively sell GoMining products and services to VIP clients using a personalized approach.
• Build trust-based relationships with clients, analyze their needs, and offer tailored solutions.
• Provide premium support to clients by quickly resolving issues via chat, messengers, and email.
• Work with CRM systems (HubSpot, Salesforce, etc.), maintain client databases, and track interactions and deals.
• Collaborate with marketing and development teams to enhance the client experience.
• Analyze client behavior and suggest ways to increase engagement and LTV.
• Ensure customer requests are fulfilled efficiently and maintain a high level of client satisfaction.
• Identify upselling and cross-selling opportunities among existing clients.

• At least 2 years of experience in sales and customer service (preferably in crypto, fintech, or IT).
• Strong negotiation skills and experience closing deals with VIP clients.
• English level B2+ (written and spoken).
• Understanding of cryptocurrencies, DeFi, NFT, and mining (or willingness to learn quickly).
• Ability to work with CRM systems and analytical tools.
• Proactive mindset, ability to work in a fast-paced environment and adapt to changes.
• Customer-oriented approach, diplomacy, and ability to build long-term relationships.

• Experience working with VIP clients and HNW investors.
• Knowledge of additional languages (Chinese, Arabic, Spanish).
• Experience in crypto exchanges, payment systems, or DeFi products.

• Learning support
• Unique loyalty program
• Team retreats
• Memorable events
• Employee of the Month award
• Flexible days off
• New career tracks
• Work-life fit

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