Full-Time VIP-Support Manager

We are seeking a Hungarian-speaking VIP-Support manager for one of our projects.

Key Responsibilities:

• Receiving and processing customer requests through various communication channels (mostly chats and emails, less phone calls).
• Assisting clients with simple questions related to finance, stocks, and the platform.
• Recording and maintaining a database of customer requests with a focus on quality work and compliance with SLAs.
• Ensuring a high level of customer satisfaction at the initial level, working on indicators.
• Collecting information about emerging issues and passing them on to senior colleagues.
• Informing customers about available bonuses and promotions
• Communicating with the audience at different stages of the customer lifecycle and at the request of the client
• Effective time management and task prioritizing
• Working with Tableau, REA, Backoffice
• Excellent communication and customer service skills.
• Good computer skills, knowledge of Excel/Google Sheets
• Willingness to learn and develop in the field of customer service.
• Attention to detail
• Hard work ethic
• Analytical skills and basic data skills
• Creativity and ability to generate new ideas
• Ability to work in a team and independently
• Knowledge of English (B1 level)
• Knowledge of Hungarian (native speaker and/or C1 level)

What is the last date for applying to the job?

Which countries are accepted for this remote job?