Full-Time Account Manager I - Miami North, FL

Essential Duties and Responsibilities:

Responsible for customer-facing field client service and collaborate with Guardant Health colleagues in overall account management

Assist in operationalizing HCP requests and timely sample collection for Guardant Health tests in current clients accounts

Leverage company tools and resources to problem solve customer orders and reporting in collaboration with GH Client Services (as needed)

Collaborate and coordinate with field sales positions to support attainment of company goals and objectives

Identify and develop working relationships with existing and new customers to support potential alignment of GH capabilities to the customer/patient’s needs

Continuously analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GHI leadership

Ensure team objectives are met

Work effectively and compliantly with individuals across multiple departments throughout GHI

Follow all GH Compliance, Privacy, and Business Conduct policies and SOPs

Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents

Qualifications:

0-3 years customer service/sales experience

Previous experience in diagnostic, medical device, biotech, pharma setting is preferred.

Ability to engage in a consultative process while connecting client needs with GHI capabilities.

Comfortable communicating and presenting at all levels throughout an organization

Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines.

Excellent customer service skills.

Outstanding strategic account planning skills.

Superior listening and problem solving skills.

Ability to handle sensitive information and maintain a very high level of confidentiality

Impeccable communication and presentation skills

Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint

Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives

Ability to work effectively with minimal direction from, or interface with, manager

Problem solving, decision making and technical learning

Strong administrative skills and sophistication to manage business in complex environments

Demonstrate GHI's Values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change

Frequent travel throughout the territory required

Must live within assigned territory

Salary:

$76,000 to $102,600

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