Full-Time Client Advisor

About the Role

As a Client Advisor, you'll be a crucial link between Expert Institute and our attorney-clients, directly impacting case outcomes through expert witness selection and strategic consulting. This role combines legal analysis, client service, and project management in a fast-paced, technology-driven environment.

Key Responsibilities

• Strategic Client Partnership
• Lead comprehensive case intake conversations with attorneys
• Analyze case theories and develop targeted expert witness search strategies
• Translate complex legal needs into actionable research parameters
• Project Management
• Oversee end-to-end client engagements across multiple service lines
• Track and monitor client usage across the extent of a client’s contract
• Ensure timely delivery and exceptional quality of all deliverables
• Relationship Management
• Build and maintain strong relationships with attorney clients
• Present findings and recommendations to key stakeholders
• Proactively identify and resolve potential challenges
• Serve as a trusted advisor throughout the litigation process

Qualifications:

• Bachelor of Science or Bachelor of Arts
• 1-3 years of client or customer service experience
• Exceptional attention to detail and commitment to accuracy
• Strong analytical and critical thinking abilities
• Demonstrated ability to work independently in a fast-paced environment
• Outstanding written and verbal communication skills
• Proven track record of meeting deadlines and managing multiple priorities
• Natural problem-solver with a creative approach to challenges
• Previous experience in legal, research, or professional services industries

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