Full-Time Client Care - Public Sector Support Representative
Experian is hiring a remote Full-Time Client Care - Public Sector Support Representative. The career level for this job opening is Experienced and is accepting Heredia, Costa Rica based applicants remotely. Read complete job description before applying.
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Sales and Client Support Tasks: Customized set ups (subcode creation or pricing implementation). Support of U.S. Government accounts - managing entire support relationship. Diagnoses, resolves problems related to: specific requests, technical support, billing, account maintenance, subcode maintenance, data issues, product descriptions, and pricing.
Other responsibilities: Handle client escalations from calls/emails/surveys. Maintain and update critical account and pricing tables. Educate customers on our products and procedures. Attend Sales/Client meetings. Help with special projects. Submit request to Commercial Relations file and data research. Aid with complex Government account user onboarding. Participate in annual audit of Client Care procedures and job aids. May lead training and demonstrations for specific products or client responsibilities.
Qualifications: English test 70 or higher (prefer 72+). 2 or more years of experience with customer service. Experience assisting customers through chat and email support.