Full-Time Customer Experience Representative

Playaway Products team is hiring a Full-Time Customer Experience Representative to support the growing business.

Focus on providing exceptional customer support to public libraries and PreK-12 schools, building and maintaining internal relationships with Account Managers and stakeholders.

Duties & Responsibilities:

• Provide thorough, customized support as the first line of inbound communications (phones, emails, live chat).
• Manage business orders (entry, tracking, shelf-ready processing).
• Develop and maintain strong relationships with Public Library and PreK-12 Account Managers and internal partners for effective resolutions and messaging.
• Facilitate business-critical information and customer data updates in CRM tools.
• Provide customer training on Playaway Products and web properties.
• Quick adoption and mastery of internal CRM (NetSuite) and customer support software (Zendesk).
• Superior critical thinking and problem-solving skills.
• Proactive and takes ownership of tasks.
• Positive and optimistic mindset.
• Excellent written and verbal communication skills.
• Tech-savvy with proficiency in smart devices and computers.
• Meticulous attention to detail.
• Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook, OneDrive).
• Strong organizational skills and ability to shift focus in a fast-paced environment.
• Works well independently and as part of a team.

Benefits:

• Comprehensive benefits program (medical, dental, vision, etc.)
• 401(k), disability insurance, life/AD&D insurance
• Student loan repayment, educational assistance
• Paid time off

Equal Opportunity Employer: Playaway Products values diversity. All qualified applicants will receive consideration for employment without regard to race, religion, age, color, sex, etc.

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