Full-Time Academic Support Advisor I (Evening/weekend)

Opportunity at a Glance The Academic Support Advisor I role promotes student success through accurate and responsive advising in academics, registration, persistence, and the student experience.

Responsibilities

• Assist students with course registration, ensuring understanding of degree and practicum requirements.
• Advocate for advising needs contributing to successful enrollment, engagement, and completion.
• Advise on university policies, procedures, program requirements, and academic matters.
• Monitor students proactively to identify at-risk scenarios and improve academic success strategies.
• Utilize systems to track enrollment, persistence, and graduation information.
• Document all interactions in institutional systems.
• Coach students on alternatives to overcome persistence barriers and refer to resources.
• Maintain understanding of academic programs, policies, and procedures including institutional, federal, and state regulations.
• Promote student self-service tools during advising.
• Engage students via various communication methods (virtual/video advising, calls, outreach).
• Identify opportunities and solutions to improve current methods.
• Collaborate with other departments for optimal student experience.

Requirements

• Bachelor's Degree Required
• 1+ year of experience in Higher Education Required
• Mandated hours: Tuesday-Friday: 11AM-8PM CST; Saturday: 8AM-5PM CST; Sunday-Monday: Off
• Full-time position only
• Outstanding customer service skills (1+ years)
• High level of interpersonal, communication, and problem-solving skills
• Ability to work independently and as part of a team
• Self-starter with effective prioritization
• PC skills in Microsoft Office, internet applications, and database
• Experience with Student Information Systems a plus

Salary

Salary range is $18.15 to $24.04.

Benefits

• Health, dental, vision, life, and disability insurance
• 401k Retirement Program with 6% employer match
• 15 days of paid vacation
• 12 paid holidays + 2 floating holidays

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