Full-Time Client Director (Financial Services)

• Provide strategic leadership to clients.
• Be the relationship manager between customers and ServiceNow.
• Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes.
• Manage all Executive relationships between ServiceNow and assigned clients.
• Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources.
• Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level.
• Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience.
• Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services.

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• 7+ years of experience in client management, and aligning account strategies to revenue opportunities.
• 2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management.
• Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management.
• Experience achieving sales targets.
• Experience leading virtual or matrixed teams.
• Ability to understand broad, macro-level business IT needs for a prospective client.
• Travel up to 50% (depending on geography/region).

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