Full-Time Client Service Professional - Healthcare

Provide post-sales customer contact for inbound order fulfillment of print and print-related services and/or kitting.

Execute print/kitting/distribution orders from customers received through online systems or direct contact.

Responsibilities:

• May serve as lead service professional for customer and internal stakeholders, participating or leading client meetings/business reviews.
• Provide support to sales/customers responding to client inquiries.
• Handle customer concerns/issues (dispute management, invoice reconciliation, etc.)
• Provide proof of delivery and order status.
• Engage internal and external customers to gather job requirements.
• Translate customer requirements into manufacturing/kitting instructions.
• Provide shipping/postal instructions for standard and complex products.
• Lead efforts to provide process documentation, workflows, and job aids.
• Suggest workflow/process improvements to maximize benefits.
• Provide quality review of your work and others' work to ensure accuracy.
• Process orders and change notices (including delivery commitments and freight quotes).
• Verify job instructions, pricing, and quotes.
• Perform pricing and generate quotes.
• Verify composition or perform copy prep.
• Manage client inventory item maintenance and produce/analyze reports.
• Coordinate corrections/changes during work-in-process.
• May train and mentor other staff.
• Lead corrective action process (investigative root cause and actionable improvements).
• Make recommendations to management regarding issues.
• Data entry responsibilities, setting up new items and managing current inventories.
• Act as a communication link between external customer and internal departments.
• Perform other related duties and participate in special projects.

Qualifications:

• HS diploma or equivalent with 3+ years relevant experience.
• Excellent knowledge of functional areas.
• Apply policies, procedures, regulations, and program objectives.
• May provide oversight of junior staff work.
• Advanced knowledge of technology (computers, software programs like MS Office or MAC).
• Excellent oral and written communication skills.
• Strong organizational skills with ability to manage deadlines.
• Ability to work weekends and holidays.

Salary: $39,100 - $54,700/year (may vary by location).

Benefits: Medical, dental, vision, paid time off, disability insurance, 401(k) with match, life insurance, voluntary supplemental insurance, tuition assistance, maternity/adoption assistance, and discounts.

EEO: All information kept confidential.

What is the last date for applying to the job?

Which countries are accepted for this remote job?