Part-Time Customer Care Representative

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/service information, and resolve any emerging problems our customer accounts might face accurately and efficiently.

Excellent customer service abilities are key. Strong communication skills, good phone etiquette, and the ability to adapt to various customer types are essential.

Responsibilities include:

• Managing incoming calls
• Generating sales leads
• Identifying and assessing customer needs
• Building relationships and trust
• Providing accurate and complete information
• Meeting sales and call handling targets
• Handling customer complaints and providing solutions
• Following up to ensure resolution
• Maintaining records of customer interactions
• Processing customer accounts and filing documents
• Following communication procedures and policies
• Going the extra mile to engage customers

Required Skills:

• Experience with CRM systems
• Multilingual proficiency (a plus)
• Sales experience (preferred)
• Strong data entry skills
• Computer proficiency
• Analytical skills
• Proficient in English
• High School Diploma/GED

Benefits include:

• Paid training
• Paid time off
• Flexible schedule
• Telehealth care plan
• Training & development
• Advancement opportunities

Additional Requirements:

• At least 18 years old
• Authorized to work in the US
• US Resident (any state except CA, CO, CT, MA, MD, NY, OR, WA, or WI)

What is the last date for applying to the job?

Which countries are accepted for this remote job?