Part-Time Customer Care Specialist

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, providing product/service information and resolving customer problems accurately and efficiently. Excellent customer service abilities, a proven track record, strong phone etiquette and communication skills, experience with CRM systems, and a customer-oriented approach to different personalities are essential. You must be able to multitask, prioritize, and manage time effectively. Proficiency in English, strong data entry skills, computer skills, and outbound calling experience are also valuable.

Responsibilities:

1. Manage incoming calls
2. Generate sales leads
3. Identify and assess customer needs to achieve satisfaction
4. Build sustainable relationships and trust with customers through communication
5. Provide accurate information using proper methods/tools
6. Meet sales targets and call handling quotas
7. Handle customer complaints, offer solutions, and follow up to ensure resolution
8. Record customer interactions, process accounts, and file documents
9. Adhere to communication procedures and policies
10. Engage customers beyond expectations

Skills & Qualifications:

• Excellent communication skills
• Strong phone etiquette
• Customer orientation
• CRM system knowledge
• Problem-solving abilities
• Data entry proficiency
• Time management skills
• Experience with outbound calling
• Proficiency in English
• Multilingual/bilingual (a plus)
• Spanish proficiency (a plus)

Additional Details

• At least 18 years old
• High school diploma or GED
• Authorized to work in the US
• US resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, and WI)
• Paid training
• Paid time off
• Flexible schedule
• Telehealth care plan
• Training & development opportunities
• Advancement opportunities

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