Full-Time Customer Relations Specialist
Flex Living is hiring a remote Full-Time Customer Relations Specialist. The career level for this job opening is Entry Level and is accepting Worldwide based applicants remotely. Read complete job description before applying.
Flex Living
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About Flex Living:Flex Living is on a mission to transform the rental sector globally. We believe renting a home should be as easy as buying from Amazon. Giving tenants the option to easily rent anywhere in the world, and giving landlords simple, hassle-free property management without excessive fees. We are building a small and dynamic team of A-Players, who are committed to growth and ready to scale Flex Living to a global powerhouse.
About The Role:The Customer Relations Specialist will be the main point of contact for our customers, providing personalized support and fostering positive relationships. You will play a critical role in ensuring customer satisfaction, addressing inquiries and resolving issues to maintain the high standards of service that Flex Living is known for.
- Customer Support and Communication
- Respond promptly to customer inquiries via email, phone, and chat.
- Provide accurate and complete information about our services, policies, and properties.
- Handle and resolve customer complaints professionally and efficiently.
- Relationship Building
- Build strong, lasting relationships with customers by delivering a seamless and enjoyable experience.
- Proactively follow up with clients to ensure satisfaction and address any concerns.
- Act as a brand ambassador, representing Flex Living’s values and commitment to quality.
- Issue Resolution
- Identify and resolve customer issues related to bookings, payments, or property concerns.
- Coordinate with internal teams (operations, property management, etc.) to ensure timely solutions.
- Feedback and Improvement
- Collect and analyze customer feedback to improve service quality.
- Provide suggestions and insights to management for enhancing the customer experience.
- Administrative Tasks
- Maintain accurate records of customer interactions in the CRM system.
- Prepare and update reports on customer service metrics.
Skills & Qualifications
- Proven experience in customer service, client relations, or a similar role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in CRM software and customer support tools.
- Ability to multitask, prioritize, and manage time effectively.
- A positive and empathetic attitude, with a passion for helping others.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth within a fast-expanding company.
- Training and support to help you excel in your role.
- A collaborative, inclusive work environment.