Full-Time Customer Service Director
Sienna Charles is hiring a remote Full-Time Customer Service Director. The career level for this job opening is Manager and is accepting Worldwide based applicants remotely. Read complete job description before applying.
Sienna Charles
Job Title
Customer Service Director
Posted
Career Level
Full-Time
Career Level
Manager
Locations Accepted
Worldwide
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Job Details
Summary: Sienna Charles is seeking a hands-on Customer Service Director to lead and elevate our entire CS function. This is a producer role for someone who builds systems, improves processes, solves problems quickly, and drives consistent performance across a team.
Key Responsibilities
- Customer Service Leadership: Oversee and coach the CS team, establish service standards, handle escalations, audit service quality, lead training, and maintain up-to-date SOPs.
- Operational Execution: Translate the CEO's vision into clear plans, build new processes and workflows, identify inefficiencies, and maintain dashboards and KPIs.
- Process Improvement and Automation: Improve workflows using Monday.com, Zendesk, Guru, and automation tools, create tools and templates, and continuously refine CS systems.
- Problem Solving and Escalation Management: Act as the first point of escalation, troubleshoot problems hands-on, and ensure smooth service continuity.
- Technology Oversight: Manage daily use of CS-related systems and coordinate with developers for improvements.
Who You Are
- You have a builder mindset.
- You are service-driven and care deeply about client experience.
- You move quickly and maintain strong attention to detail.
- You communicate clearly and take full ownership of outcomes.
Requirements
- 3+ years leading customer service teams.
- Experience improving SOPs, workflows, and team structures.
- Comfort using Monday.com, Zendesk, Guru, Google Workspace, and basic automations.
- Proven ability to run a CS team and drive high-quality execution.
- Availability in EST timezone, 8am to 5pm, with some weekend flexibility.
Why Join Us
Shape and lead the entire CS function for a luxury brand, work closely with the CEO, and build scalable systems.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Service Director at Sienna Charles is
24th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Worldwide
] applicants. .
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