Part-Time Customer Service Representative

We are seeking a dedicated Customer Service Representative to join our team in Los Angeles, United States.

As a Customer Service Representative, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.

1. Answer incoming customer calls, emails, and chat messages in a timely and professional manner
2. Listen attentively to customer inquiries, concerns, and feedback
3. Provide accurate information about products, services, and company policies
4. Resolve customer complaints and issues efficiently and effectively
5. Process orders, refunds, and exchanges as needed
6. Maintain detailed records of customer interactions and transactions
7. Collaborate with other departments to address complex customer issues
8. Identify and escalate priority issues when necessary
9. Stay updated on product knowledge and company policies
10. Contribute to improving customer service processes and procedures

• Excellent verbal and written communication skills
• Strong active listening abilities
• Proven problem-solving skills and ability to handle difficult situations
• Proficiency in basic computer skills and customer service software
• Ability to multi-task and manage time effectively in a fast-paced environment
• High school diploma or equivalent required
• Previous customer service experience preferred
• Customer service certification is a plus
• Empathetic and patient demeanor with a focus on customer satisfaction
• Ability to work well in a team-oriented environment
• Flexibility to work various shifts, including weekends and holidays, as needed

What is the last date for applying to the job?

Which countries are accepted for this remote job?