Full-Time Customer Success Manager

About Cupix: Cupix is a cutting-edge technology company revolutionizing visual content experience with a flexible 3D digital twin platform.

Your Responsibilities:

• Build, retain, and expand customer base.
• Work closely with Account Executives and Technical Account Managers.
• Ensure customer success and achieve business goals.
• Consultative mindset to leverage Cupix's technology solutions.
• Create long-lasting partnerships and custom ROI analysis.
• Become a Cupix product expert.
• Understand customer goals and translate needs.
• Communicate setup requirements and expectations.
• Train customers on Cupix software and best practices.
• Troubleshoot technical issues as first point of contact.
• Record customer needs, requests, and questions in CRM.
• Leverage feedback for continuous improvement.
• Retain and grow customers, mitigate risk.
• Build trust and relationships with champions and executives.
• Conduct virtual or on-site use case reviews.
• Identify and forecast risk and growth opportunities.
• Identify product improvements by staying current on customer needs, industry trends, and competitor developments.
• Travel to client sites (20%+).

Your Qualifications:

• Bachelor's degree
• 5+ years construction experience (preferably B2B software, AEC, or 3D reality capture).
• Experience with AEC software (Autodesk Revit, Navisworks, ACC).
• Experience with 4D/5D simulation software (Navisworks, Synchro, Assemble Systems).
• Reality capture and photogrammetry experience.
• Deep understanding of recurring revenue business models.
• Goal-oriented, optimistic, proactive, adaptable.
• CRM system experience (plus).
• High-growth startup experience (plus).
• Strong attention to detail.
• Analytical skills, data-driven decision making.
• Collaborative team player and self-starter.
• Excellent communication skills.
• Ability to manage multiple priorities.
• Growth mindset.

Why Join Cupix?

• Opportunity to shape the future
• Cutting-edge technology
• Collaborative culture
• Competitive compensation and benefits

Salary range: $90,000 - $100,000

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