Full-Time Customer Success Manager
Scaled Agile Inc is hiring a remote Full-Time Customer Success Manager. The career level for this job opening is Experienced and is accepting Boulder, CO based applicants remotely. Read complete job description before applying.
Scaled Agile Inc
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Overview: The Customer Success Manager (CSM) is passionate about customer success with Scaled Agile's offerings. They engage customers post-sale, aligning customer needs with solutions. Responsible for adoption and retention.
Responsibilities:
- Manage a customer portfolio (mix-touch outreach).
- Support customers through onboarding, nurturing, and renewal.
- Ensure a smooth customer journey for strong retention and growth.
- Advocate internally for customer value.
- Drive customer engagement in Scaled Agile Communities.
- Partner with Regional Sales Account Managers.
- Monitor customer usage, health, and growth opportunities.
- Identify and manage at-risk customers.
- Lead implementation with higher-tier customers (virtual/onsite training).
- Develop and maintain customer success plans and quarterly reviews.
- Deepen understanding of customer business drivers.
- Monitor customer satisfaction and value realized.
- Provide consultative guidance on product and community use.
- Contribute to Customer Success team infrastructure.
Requirements:
- 3+ years B2B customer success/sales/support experience.
- Technical mindset & ability to translate complex scenarios.
- Experience with Agile/SAFe.
- Strong interpersonal and communication skills.
- Strong internal/external relationship building.
- Empowered, fast-paced work environment.
- Experience or desire for video tutorials and presentations.
- CRM experience (Salesforce, Gainsight).
- Consulting/Account Management experience a plus.
- Bachelor's Degree in business, marketing or related field.
Compensation: $75,000 - $82,000 base salary + 25% variable compensation. Additional factors may affect final compensation.
Location: Remote, with Boulder office access.