Full-Time Customer Success Manager

Customer Success Manager (CSM) drives customer retention, growth, and value realization.

Acting as a trusted advisor, the CSM champions customer needs, ensuring alignment with business goals while fostering strong internal and external relationships. This role is critical to maximizing renewals and expansion within Seeq’s customer base.

1. Developing and executing success plans that align with customer strategic initiatives.
2. Lead quarterly customer success reviews to highlight achievements and refine priorities.
3. Driving adoption and engagement through onboarding, training, promotion, user forums, and regular touchpoints.
4. Owning the renewal process, ensuring customer retention and value delivery.
5. Collaborating with Sales, Product, Training, and Support to anticipate and meet customer needs.
6. Addressing customer roadblocks, escalating as needed to support and development teams.
7. Identifying and advocating for feature enhancements based on customer needs.
8. Expanding customer relationships across sites, business units, and partner organizations.

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