Full-Time Customer Support Agent

We are looking for a talented Customer Support Representative to join our team remotely.

Monthly salary range: €1,400-€2,000 (gross) + performance bonus depending on experience and performance.

Work schedule: 4 days on, 4 days off.

An option of 2 shifts to be permanently put on: 10:00-20:00 or 20:00-10:00 (Cyprus local time).

Responsibilities:

• Communication with customers through live chat and e-mails.
• Maintain prompt and empathetic attitude towards customers.
• Acknowledge and resolve customers’ issues and queries.
• Keeping up to date with products terms, offers and functions.
• Report and escalate advanced customer queries to the relevant departments.
• Perform first-step investigations on queries and issues.

Experience and qualifications:

• Proficiency in both written and verbal English, with excellent language skills.
• Strong communication abilities, enabling effective interaction and collaboration.
• Solid computer literacy and adept typing skills.
• Ability to perform effectively within a multitasking work environment.
• 2+ years experience in online customer support is mandatory.

What We Offer:

• A competitive and attractive remuneration package that values your skills and contributions.
• The chance to join a dynamic, forward-thinking European company and play a key role in its success.
• Performance-based monthly bonuses.
• Flexible remote work.

What is the last date for applying to the job?

Which countries are accepted for this remote job?