Part-Time Customer Support Specialist

Marco Polo is a video chat app designed for connecting people. We're looking for a warm, personable, and reliable Customer Support Specialist to assist our members.

Responsibilities:

• Respond to customer inquiries from various channels (Google Play, Apple App Store, email, Instagram).
• Utilize Marco Polo for product expertise and team communication.
• Collect and share user feedback with Product and other teams.
• Work 20-29 hours per week, including Saturdays, as needed.

Qualifications:

• Passion for exceptional customer support.
• Experience supporting consumer products (business experience a plus).
• Ability to quickly identify and resolve customer issues.
• Positive, warm, and friendly attitude.
• Desire to become a Marco Polo product expert.
• Excellent written and verbal communication skills.
• Ability to work remotely.
• Flexible schedule, including Saturdays and off-hours, if needed.

Benefits:

• 100% remote work in North America.
• Experienced remote team environment.
• Purpose-driven company with opportunities for significant contributions.
• Flexible work schedule, with teamwork emphasis.
• Opportunities for learning.
• Target pay rate: $20 per hour. Final offer may vary.

Interview Process: No AI tools in the application and interview process. We want to get to know you personally.

About Marco Polo:

• Private video chat app for real connections.
• Allows convenient video message sending and receiving.
• Commitment to a free product and monetization without ads or data sales.
• Diverse team, united by a common goal of connecting people.
• Equal opportunity employer.

What is the last date for applying to the job?

Which countries are accepted for this remote job?