Full-Time Digital Success Account Manager

About Secure Code Warrior
We are making the world more secure by changing the way developers write code. We make increasing a developer's secure coding skills a positive and engaging experience. That makes us the developer-chosen solution. We are successful because we take that human-led approach with our Learning Platform, providing positive skills-based pathways for developers in the language framework of their choice. Through inspiring a global community of security-conscious developers to adopt this preventive, secure coding approach, our mission is to build the first Developer Risk Platform; pioneer a human-led, people-first solution for security upskilling, eliminating poor coding patterns and common vulnerabilities for good.
Founded in 2015 out of Australia, we are a truly global company with employees all across the globe.
About the Role
We’re looking for a motivated and high-potential Digital Success Account Manager to join our Customer Success & Retention team. This is a role ideal for someone early in their SaaS / tech career who’s eager to learn quickly, make an immediate impact, and grow within the organization.
As a Digital Success Account Manager, you’ll manage a global portfolio of lower-spend customers within our Digital segment. These customers range in market sizes from Enterprise, Midmarket, Small-Medium Business (SMB), and even Very Small Business (VSB). These customers don’t have a dedicated Customer Success Manager, so your work will be critical in driving product adoption, customer experience, identifying & driving growth opportunities, and supporting renewals and retention.
What You'll Do:

• Drive success across hundreds of accounts using digital and traditional engagement tactics
• Monitor customer health and product usage to spot retention risks and growth potentials
• Support post tech-touch onboarding and ongoing education through self-serve resources and targeted communications
• Identify and nurture growth opportunities
• Identify churn risks and coordinate timely interventions
• Assist with renewal processes and ensure customer retention
• Collaborate with teams to improve the customer experience

What We’re Looking For:

• 1–2 years of experience in a customer-facing or SaaS role (Sales, Customer Success, Support, etc.)
• Strong work ethic, attention to detail, and high sense of urgency
• Excellent written communication and organization skills
• Curious, proactive, and eager to grow
• Comfortable working with data
• Familiarity with systems like Salesforce, ChurnZero, Tableau, Slack, Google Workspace
• Experience supporting customers
• Interest in SaaS metrics or product-led growth

Why This Role:

• High-impact role
• Fast growth potential
• Hands-on experience with account management, customer strategy, retention, and expansion
• Opportunity to work cross-functionally

What is the last date for applying to the job?

Which countries are accepted for this remote job?