Full-Time Director, Learning Business Partners
ServiceNow is hiring a remote Full-Time Director, Learning Business Partners. The career level for this job opening is Manager and is accepting Atlanta, Georgia based applicants remotely. Read complete job description before applying.
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Director, Learning Business Partners - Sales Learning & Enablement is a key thought partner to the AMS President, COO and GTM leaders to create and implement data-driven learning strategies to boost sales performance.
Working closely with sales and supporting cross-functional leadership as a trusted partner, you will help identify priorities, address performance gaps, and deliver impactful learning solutions aligned with company goals.
Key Responsibilities
- Strategic Partnership: Refine corporate priorities to develop a tailored strategy to address identified performance gaps, including specific sales objectives, learning development plans, and accountability measures.
- Prioritization and accountability alignment: Identify clear success metrics, audience impact, and prioritize among other critical enablement initiatives.
- Program Design & Deployment: Create and implement learning programs to improve sales productivity and engagement.
- Stakeholder Collaboration: Work with Sales, Marketing, Product, Operations, and Learning & Development teams on enablement initiatives.
- Data analysis and reporting: Collect, analyze, and interpret data to identify trends and support decision-making.
- Data Analysis: Analyze sales data to identify trends and skill gaps, developing targeted learning solutions.
- Program Management: Oversee learning programs from assessment to execution and impact measurement.
- Process improvement: Identify opportunities to optimize enablement workflows and processes to improve efficiency and productivity.
- Advocacy: Represent sales learning needs across the business for continuous development investment.
- Team Leadership: Mentor the learning team, fostering innovation and accountability.
To be successful in this role you have
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 8+ years in sales enablement or related fields, preferably in high-growth environments with knowledge of sales methodologies and pipeline management.
- Executive Presence: Experience collaborating with senior sales leaders to drive business impact.
- Strong analytical skills: Proficiency in collecting, interpreting, and synthesizing data to identify gaps and areas for improvement.
- Systems thinking: Strong business acumen and problem-solving skills to understand connections and broader impacts.
- Communication skills: Effective communication skills to present findings, make recommendations, and influence diverse audiences. Skilled at building trust and credibility and engaging with senior leaders to drive initiatives aligned with key objectives.
- Conflict resolution: Ability to mediate between business requirements and multiple stakeholders.
- Change management expertise: Capability to manage the transition process when implementing new performance improvement initiatives.
- Organizational development knowledge: Understanding of organizational structures, culture, and dynamics to tailor solutions appropriately.
- Leadership and coaching skills: Ability to guide and motivate individuals to achieve their performance goals.
- Technical aptitude: Familiarity with sales analytics tools (dashboards, CRM, pipeline, etc.) to provide actionable insights that inform sales learning strategies.