Full-Time Equipment Service Project Site Manager

Service Project/Site Manager is responsible for managing and executing all phases of service and installation projects for advanced security equipment. This includes overseeing system configuration, networking, and troubleshooting complex IT systems, as well as managing installation phases on-site.

The role requires working closely with internal and external stakeholders, ensuring projects are delivered within scope, budget, and schedule constraints.

Serving the regions of Latin America and the Caribbean (LAC) and Canada. Extensive international travel required.

Job duties include:

1. Installation and Site Management:
   • Manage the installation phase, from preparation to closure, ensuring successful system setup, Site Acceptance Testing (SAT), and resolution of pending issues.
   • Perform site surveys, advising customers and the Program Manager on optimal implementation plans and process flows.
   • Monitor civil works progress, support local sourcing efforts, and provide guidance to subcontractors.
   • Oversee the logistics of shipping, customs clearance, and in-country movement of equipment.
   • Check and validate project drawings and ensure compliance with mounting instructions.
   • Arrange necessary permits, site access, and ensure adherence to safety and radioprotection standards.

2. Technical Leadership and Support:
   • Provide advanced technical support, including IT system configuration, networking, and troubleshooting.
   • Resolve complex technical issues on-site and offer support to end customers and partners.
   • Deliver technical and operator training for internal and external customers.
   • Work with Third Party Service Providers and Partners to ensure technical certification and competency.

3. Project Management:
   • Develop detailed project plans, assign roles, and manage resources to meet project objectives.
   • Track and report project progress, escalating risks and issues when necessary.
   • Coordinate expert-level support and manage quality control checks to ensure all work meets company standards.
   • Organize and lead site coordination meetings, representing the Program and Service Managers.

4. Customer and Stakeholder Management:
   • Act as the on-site representative for the Program Manager, maintaining strong customer relationships and promoting the company's image.
   • Conduct post-installation follow-up meetings to ensure customer satisfaction and gather feedback for future improvements.
   • Identify business opportunities for service sales, including parts, equipment, and service contracts.

5. Process Improvement and Compliance:
   • Track quality issues and lessons learned, applying insights to improve future projects.
   • Ensure compliance with company policies, including health, safety, data protection, and business ethics.

Education: BS or BA degree in related Engineering degree or equivalent in related technology or project management. IT certifications (e.g., CCNA, CompTIA Network+) and PMP studies are preferred.

Years of Experience: Requires 10 or more years in technical service, IT systems integration, and project or site management. Advanced technical knowledge of CIS, Aviation SE Products, and IT networking.

Additional Qualifications:

• Language: Fluent in both English and Spanish. Portuguese is preferred.
• Travel: Willing to travel internationally up to 75%.

Technical Knowledge, Skills, and Abilities:

• Experience managing a cross-functional team indirectly.
• Experience in manufacturing or engineering environments.
• Strong technical proficiency in system configuration, integration, and diagnostics.
• Ability to implement, lead, and direct program team in use of company or industry standards for program management & related processes.
• Experience in obtaining various permits, licenses, and certifications, etc for contract requirements.
• Experience working in a highly matrixed organization.
• Previous experience in hardware programs, ordering materials, delivery of equipment.
• Prefer experience in Aerospace, Aviation and Defense industry.
• Proficiency in Microsoft Office, MS Project, and AutoCAD.
• Civil Works program management experience preferred.

Work Environment: Combination of construction-like settings for installations and office environments for meetings and administrative tasks. May also include remote work from home or customer sites as required.

Security Requirements: Routine access to confidential and ITAR-controlled information. Must be a U.S. Person (citizen, green card holder, or permanent resident) if hires in the U.S. If hired in Colombia or Mexico, the applicant must hold a valid U.S. visa.

Salary: $84,072 - 126,108/yr

Benefits: Smiths Detection provides comprehensive benefits including healthcare, 401K savings plan, company holidays, vacation, sick time, parental leave and an employee assistance program. Eligibility requirements apply.

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