Full-Time Field Service Engineer

The Field Service Engineer provides exceptional technical support, maintenance, installation, and training for TOMRA's cutting-edge food sorting equipment.

This role requires a capable, results-driven individual with the determination to overcome challenges and ensure the seamless operation of TOMRA's solutions, optimized performance, and superior customer satisfaction.

The ideal candidate is a proactive problem-solver with a go-getter energy, always seeking solutions to any issue.

They are tech-savvy with a deep interest in machinery and automation, and have strong computer skills.

Primary Job Functions

1. Perform field service work at customer sites which includes installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality via troubleshooting machine problems through to resolution.
2. Perform all mechanical, electrical, electronic and optical tuning and setup by analyzing, evaluating and diagnosing equipment.
3. Perform preventative maintenance including preseason service, postseason service and enhancing ongoing performance of machines.
4. React in a prompt and professional manner to customer machine issues in the field. Where an easy fix is not possible, ensure customer is well informed of the next steps and potential costs.
5. Address customer complaints and if necessary, escalate to appropriate stakeholders.
6. Maintain close relationships and work collaboratively with engineering, research & development, sales, customer solution delivery and other internal stakeholders for continuous improvement activities, to advise on any potential sales opportunities and to successfully complete projects. Contribution and collaboration is vital whether its research and development site testing, refurbishment, refitting, upgrades or new installs, all projects require teamwork.
7. Act as the voice of the customer in the value chain to improve products systems and services, by reporting on feedback and comments received in the field leadership, research and development, or sales.
8. Assist with training and development of new Field Service Engineers, as requested.
9. Instruct and train customers on operation of machine, utilization and required maintenance of the systems.
10. Manage and control tools, test equipment, technical documentation and other assigned equipment.
11. Embrace related assignments and responsibilities as required to contribute to the overall success of the team.
12. Complete administrative tasks in an accurate and timely manner.
13. Promote a "Safety First" culture throughout the company, our customers, and our industry.

Required Skills/Abilities

• Relevant knowledge of electronics/electrical assembly and wiring
• Strong understanding / knowledge of electronics and electrical assembly and wiring
• Proven to read, analyze and interpret technical procedures and/or governmental regulations
• Assist and support customers in a professional manner
• The successful candidate should have excellent typing speed and accuracy
• Ability to establish and maintain effective working relationships with customers, internal and external associates and management
• Excellent communication skills and the ability to deal effectively with customers in the English language as necessary
• Competent with Microsoft Office – Word, Excel and Outlook
• A positive attitude with a strong customer service mindset

Education

• An Associate's degree in electrical, electronic, automation, mechanical, mechatronics, sustainable manufacturing, industrial engineering or related field is required
• An Bachelor's degree is preferred

Work Environment

• Ability to work in Food processing plants, farms, cold storage facilities, and outside in high/low temperatures
• Ability to work in an open office environment as well as industrial customer worksites
• Ability to work with large machinery
• Ability to work overtime as needed

Experience

• 0-2 years’ experience or knowledge in field service and customer support
• 0-2 years’ experience or knowledge in PC building, repairing and diagnostic testing
• 0-2 years’ experience or knowledge in installing software on PC’s
• Experience or knowledge with packaging and or printing machinery a plus
• Experience engaging with customers in a service delivery environment
• Experience or knowledge in electronic system troubleshooting a plus

Travel

• Willing to travel domestic for at least 50% of the time, based on a flexible schedule; includes weekends and/or holiday travels.
• International travel as needed
• Willing to travel to regions between Chico and Stockton, and others as needed

Why work for us

• Long-term career opportunities
• Strong benefits offering
• Healthy PTO policy
• Inclusive company culture
• Global career opportunities
• Professional training and development

Pay Band

For U.S. applicants, the anticipated annual base pay range for Field Service Engineer position is $31.26 to $46.87 per hour. The actual salary offer will carefully consider a wide range of factors.

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