Full-Time Head of Customer Experience and Growth (NSW)

As a Head of Customer Experience and Growth, you will strategically work with current and prospective clients in the Legal, Life Insurance, CTP, and Workers Compensation/Self Insurance sectors to drive mutual value creation and enduring partnerships.

We seek an exceptional senior leader to collaborate with industry leaders and key customer stakeholders, and work with a team of Account Managers to ensure ongoing growth and excellent customer experience.

What You Will Be Doing

• Develop and execute growth plans and strategies for new and existing customers in nominated sectors, ensuring growth targets are met.
• Identify and secure new business opportunities.
• Negotiate new customer contracts, contract renewals, and extensions to meet business needs and financial targets.
• Engage, lead, and support your team of Account Managers.
• Position UHG as a trusted advisor with key industry stakeholders.
• Represent UHG at industry forums, customer meetings, and events.
• Identify opportunities for new products and services to meet market needs.

What You Should Have

• Degree qualifications desirable
• 3+ years’ senior leadership experience in a similar role or industry
• Strong knowledge of personal injury insurance schemes, specifically the legal sector and how plaintiff and defendant law firms service these schemes
• Exceptional leadership and customer relationship skills
• Proven negotiation and influencing skills
• Strong written and verbal communication skills for all stakeholders
• Strong commercial acumen
• Ability to coach and provide constructive feedback
• Ability to work autonomously and as part of a team

Benefits Include

• Attractive base salary commensurate with experience, superannuation, and STI
• Employee discounts for health insurance, gyms, pools, and travel club
• Novated leasing and salary sacrificing options
• Paid parental leave
• Purchased leave (excl. casuals)
• Hybrid working arrangements
• CBD office close to public transport

Company Culture

• Our teams make a difference to the community through volunteering, fundraising, and working with health providers.
• We connect community partners to the support they need.
• Fast-growing team of over 3,500 people across Australia.
• We value diversity and inclusion.
• We are an Equal Opportunity Employer and support accessibility needs.
• International applicants are not supported for this role. Previous applicants need not apply.

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