Full-Time HR System Technical Specialist (Italian/English)

Working model: hybrid

Team: Application Engineering - People & Process Automation

Department: Technology

Level: Professional

Location: Spanish territory

Contract: Permanent - full-time (36 h/week)

Languages: English & Italian (high proficiency - mandatory)

Impact:

• Provide first-level support for HRIS-related inquiries/issues (troubleshooting, resolving system access, data entry, functionality problems)
• Respond to user requests via ticketing system (timely resolution, escalation)
• Assist with configuration, maintenance, and upgrades of HR systems
• Monitor and resolve system errors/integration issues (HRIS & other systems - payroll, benefits, recruiting, learning)
• Collaborate with HR teams to develop & implement solutions for system improvements
• Maintain/update user access rights/permissions
• Create/update documentation (user guides, FAQs, training materials)
• Train end-users & provide guidance on HRIS processes, best practices, and system features
• Assist in testing system updates, enhancements, and new module implementations
• Ensure compliance with data protection regulations

Expertise:

• Bachelor's degree in IT, HR, or related field (or equivalent experience)
• 2-3 years of experience in HRIS support, HR, IT, or related role
• Strong knowledge of HR processes and systems (payroll, benefits, time tracking, talent management)
• Excellent problem-solving, analytical, and troubleshooting skills
• Strong communication & interpersonal skills (explain technical concepts to non-technical users)
• Ability to manage multiple tasks, prioritize effectively, & meet deadlines
• Experience with ticketing systems (e.g., Jira, Confluence) is a plus
• Attention to detail & commitment to data accuracy/security
• Fluent English (written & spoken)
• Fluent Italian (written & spoken)

Desirable:

• Familiarity/knowledge of Zucchetti as HRIS
• Familiarity/knowledge of learning & performance applications (e.g., Docebo, Culture Amp)
• Knowledge of the Google suite
• Experience in system administration or HRIS implementation projects
• Experience in an international environment

How we work together: Inclusive, friendly, international environment; shorter working week (36 hrs); flexible start/end times (core hours 10:00-16:00); possibility to work remotely for a period per year.

How we learn together: Fri-Yays (no-meeting mandate); training paths; e-learning platforms (O'Reilly, Udemy, Coursera).

Other perks: Paid volunteer days; social events; travel discounts; support during life events (parental leave, marriage, bereavement, relocation).

Selection process: HR interview, 1st/2nd interview, possible final meeting.

Eligibility criteria: Legally authorized to work in Spain, no visa sponsorship needed.

Resume submission: English

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