Full-Time Inbound Sales Development Representative

What you will do

• Work in a growing, fast-paced industry as an expert resource for families on senior care options, delivering an exceptional experience aligned to our company mission.
• Take inbound, pre-screened leads working remotely from your home office, working an assigned shift with strong schedule adherence.
• Conduct in-depth initial consultation calls with families.
• Educate families on customized senior care options, and work to find the senior living communities and home care providers that best match their needs.
• Act as the liaison between families and senior housing communities or care providers.

What will make you successful

• Success is measured by reaching daily production benchmarks (inbound calls and outbound return calls), which consists of referring families out to communities and scheduling tours for them to ultimately drive move-ins.
• As a Welcome Advisor you will be the company’s first interaction with a family with the goal of being empathetic to their situation and delivering a great family experience.

• Two or more years of experience in inside sales/inbound call center
• History of exceeding sales targets
• Ability to multitask; simultaneously talk on the phone and take notes on the computer
• Strong computer and typing skills necessary, including Word and Excel and ability to learn and navigate internal CRM system
• Successfully complete new hire training program

Schedule

• You will work a 40-hour work schedule on an hourly, non-exempt basis.
• Schedules are set based on business needs, and may include regularly scheduled evenings and weekends, along with some holiday shifts during the year.

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