Full-Time Inbound Sales Specialist

Do you love pets? Are you looking for a career in a fast-growing industry that helps pets? Want to be part of something big? Trupanion is seeking enthusiastic and driven individuals to join our team as Inbound Phone Sales Specialists. As an Inbound Phone Sales Specialist, you will play a pivotal role in educating potential members about our premier pet insurance policies and enrolling their beloved pets in comprehensive coverage.

This person will be on the front lines answering inbound warm leads, educating potential members, and enrolling their pets in a policy.

The role also includes taking inbound calls from members requesting to cancel their policy and attempting to retain them as members.

Success in this role is based on your individual performance, and monthly bonuses are eagerly awarded when sales goals are met and exceeded – all while you help cats and dogs live longer healthier lives.

Schedule (Pacific Time Hours): This position requires you to work a full-time schedule (8-hour shifts x 5 days/week) including full weekends without rotation with shifts ranging from 6:00 AM - 7:00 PM. The first seven weeks of training require you to work Monday - Friday from 8:00 AM - 5:00 PM. Please Note: Weekend availability is required.

Remote Position: This is a remote position open to candidates anywhere in the US aside from Alabama, California, Florida, Georgia, Illinois, Nevada & New York. You must have a reliable/stable hard-wire Ethernet internet connection.

What you will do:

• Answering inbound warm leads from potential customers who have expressed interest in our pet insurance policies.
• Utilizing a consultative style to understand the unique needs of each customer and tailoring insurance solutions.
• Presenting the value of our pet insurance policies and emphasizing the benefits.
• Effectively setting the agenda during calls to maintain call control and guide the conversation towards successful enrollment.
• Providing detailed information about our policies, coverage options, and answering any questions or objections.
• Overcoming objections and concerns with confidence and empathy to instill trust.
• Utilizing assumptive closing techniques to guide customers through the enrollment process.
• Accurately enrolling pets in policies, ensuring all necessary information is collected.
• Collaborating with the sales team and management to meet and exceed sales targets.

Experience you have:

• Minimum 2 years of successful sales in a high-volume business-to-customer sales environment
• 1+ year of customer service experience

What you'll bring:

• Excellent communication skills with a customer-centric approach.
• Strong ability to handle objections and turn them into opportunities.
• Goal-oriented mindset with a proven track record of achieving and surpassing sales targets.
• Positive attitude, adaptability, and a willingness to learn.
• Proficiency in basic computer applications and data entry.
• Active Property and Casualty license is a plus.

Compensation: $20 - $20.76/hour + uncapped monthly bonuses.

Benefits and Perks: Full medical, dental, vision benefits, paid time off, paid holidays, pet insurance, volunteer time off, and office amenities.

Property and Casualty licensing: $1500 sign-on bonus.

What is the last date for applying to the job?

Which countries are accepted for this remote job?