Full-Time Inbound Sales Specialist

Do you love pets? Are you looking for a career in a fast-growing industry that helps pets? Want to be part of something big?

Trupanion is seeking enthusiastic and driven individuals to join our team as Inbound Phone Sales Specialists.

As an Inbound Phone Sales Specialist, you will:

• Educate potential members about pet insurance policies.
• Enroll pets in comprehensive coverage.
• Answer inbound warm leads.
• Educate potential members.
• Enroll pets in policies.
• Take inbound calls from members requesting to cancel their policy and attempt to retain them as members.

Schedule (Pacific Time):

• Full-time: 12:30 PM to 9:00 PM, with either Monday and Tuesday off or Thursday and Friday off.
• First 7 weeks of training: Monday-Friday, 8:00 AM to 5:00 PM.

Remote Position:

This position is open to candidates anywhere in the US, except Alabama, California, Florida, Georgia, Illinois, Nevada, and New York.

Required: Reliable/stable internet connection via hard-wire Ethernet.

Additional: Hybrid schedule in our Seattle office is possible.

What you will do:

• Answer inbound warm leads from potential customers.
• Utilize consultative style to understand customer needs and tailor solutions.
• Present value of pet insurance policies, emphasizing benefits over price.
• Maintain call control and guide conversations towards enrollment.
• Provide detailed information about policies, coverage options, and answer questions.
• Overcome objections with confidence and empathy.
• Utilize assumptive closing techniques to guide customers through enrollment.
• Accurately enroll pets, ensuring all information is collected and documented.
• Collaborate with sales team and management to meet/exceed sales targets.

Experience:

• Minimum 2 years successful sales in high-volume business-to-customer sales environment.
• 1+ year customer service experience.

What you'll bring:

• Excellent communication skills with a customer-centric approach.
• Ability to actively listen, understand customer needs, and provide solutions.
• Strong ability to handle objections.
• Goal-oriented mindset with a proven track record of achieving sales targets.
• Positive attitude, adaptability, and a willingness to learn.
• Proficiency in basic computer applications and data entry.
• Active Property and Casualty license (a plus).
• Familiarity with the insurance industry (a plus).

Compensation:

• Starting pay: $20/hour.
• Monthly bonuses based on individual performance.
• Restricted Stock Units (RSUs) granted to new hires, vesting over 4 years.
• $1500 sign-on bonus for currently licensed candidates.

Benefits and Perks:

• Full medical, dental, and vision benefits.
• Four weeks paid time off and 9 paid float holidays.
• Five-week sabbatical after five years.
• Open, casual, pet-friendly office environment.
• Free medical health insurance for your pet.
• Paid time off to volunteer at nonprofit organizations.

Seattle Office Amenities: Free gym, dog walking, parking, and ORCA cards.

What is the last date for applying to the job?

Which countries are accepted for this remote job?