Full-Time Inside Sales Representative - Customs

Inside Sales Representative - Customs (US and CAN) [Canada-based]

This Canadian-based Inside Sales Representative role supports both Canadian and U.S. customs clients.

Responsibilities:

• Manage high volumes of inbound and outbound customer communications, ensuring service quality and resolving issues promptly.
• Coordinate with customers, maintain client profiles, and cultivate strong relationships through communication.
• Assist with product/service inquiries, develop action plans, manage correspondence, and support the team.
• Up-sell services, ensure account setup, and contribute to client reviews by monitoring and analyzing activity.
• Respond to inquiries via phone, email, chat, text, and WhatsApp.
• Qualify leads and triage inquiries to appropriate teams.
• Guide prospective clients (primarily importers) through onboarding and customs documentation.
• Review and organize submitted documents for accuracy and compliance with US/Canadian customs requirements.
• Maintain proactive communication to support retention, prevent disruptions, and strengthen relationships.
• Prepare contracts, update profiles, and manage correspondence/transactions.
• Escalate time-sensitive/problematic cases to management.
• Collaborate with internal teams to ensure seamless service.
• Identify cross-sell/up-sell opportunities and present BorderBuddy services.
• Support the development and implementation of Client Business Reviews through data tracking and analysis.
• Monitor online chat interactions and identify selling opportunities or feature requests.
• Provide administrative support to the senior sales team.
• Report directly to the Sales Manager.

Qualifications:

• 2-3 years of inbound sales/customer service experience in a service-based industry (customs brokerage/logistics preferred).
• Post-secondary education preferred.
• CCS designation or other industry-related certification is an asset but not required.
• Strong interpersonal and communication skills; fluent in English.
• Ability to assess client needs and effectively position service solutions.
• Excellent organizational and time management skills; able to multitask.
• Proven team player with a positive, self-motivated attitude.
• Proficient in Google Workspace and CRM platforms.
• Detail-oriented, resourceful, and eager to learn. Additional languages (French/Mandarin) are considered assets.

Compensation:

$40,000 - $50,000 per year, with variable commission opportunities.

Benefits:

Competitive benefits package (health/dental, RRSP, tuition reimbursement, professional training, and paid time off).

Working Conditions:

100% remote. 37.5-hour work week, with potential for additional hours, weekends, and overtime.

Location:

Candidates must reside and work within Canada.

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