Full-Time Inside Sales Representative - Customs

This Canadian-based Inside Sales Representative role supports both Canadian and U.S. customs clients.

Responsibilities include:

• Managing high volumes of inbound and outbound customer communications, ensuring service quality and resolving issues promptly.
• Coordinating with customers, maintaining client profiles, and cultivating strong relationships through regular communication.
• Assisting with product and service inquiries.
• Developing action plans to prevent future issues.
• Managing customer correspondence.
• Supporting the team to improve margins and finalize rate requests.
• Up-selling services.
• Ensuring correct setup of new accounts.
• Contributing to client business reviews by monitoring and analyzing activity.
• Exceeding client expectations.

Duties and Responsibilities include:

• Responding to a high volume of inbound inquiries via phone, email, chat, text, and WhatsApp, maintaining service quality and performance standards.
• Qualifying leads and triaging inquiries.
• Guiding prospective clients through onboarding and customs documentation.
• Reviewing and organizing submitted documents for accuracy and compliance.
• Maintaining proactive communication to support retention and strengthen relationships.
• Preparing contracts, updating client profiles, managing correspondence and transactions.
• Escalating time-sensitive or problematic cases.
• Working collaboratively with internal teams.
• Identifying cross-sell and up-sell opportunities.
• Supporting Client Business Reviews.
• Monitoring online chat interactions.
• Providing administrative support.

Skills required include:

• Strong interpersonal and communication skills; fluent in English.
• Ability to assess client needs and position service solutions.
• Excellent organizational and time management skills; ability to multitask.
• Proven team player with a positive, self-motivated attitude.
• Proficient in Google Workspace and CRM platforms.
• Detail-oriented, resourceful, and eager to learn.

What is the last date for applying to the job?

Which countries are accepted for this remote job?