Full-Time Lead Career Navigator

Lead Career Navigator will contribute to compliance, working under the direction of the Quality Assurance Manager. They’ll work closely with the Operations Supervisor, supporting Career Navigators and managing their own caseloads.

Focus: Helping people find and hold jobs suitable to their skills and preferences.

• Support Career Navigators: Case management and communication strategies, working with Operations Supervisor.
• Meet with Participants: Identify employment barriers and develop solutions.
• Maintain Caseload: Complete, accurate, and timely case notes and records (manual/electronic).
• Regular Contact: Maintain contact with caseload, act as liaison between customers and service providers.
• Eligibility & Correspondence: Register and determine eligibility; schedule appointments, request employment verifications, and acquire pay stubs.
• Access to Services: Ensure access to supportive and retention services.
• Plan Creation/Update: Create, update, and ensure plan completion according to deadlines.
• Service Provider Coordination: Coordinate activities.
• Employment Services: Provide ongoing employment services.
• Reporting: Maintain and prepare reports for internal and external clients.
• Unit Meetings: Attend weekly unit meetings.
• Knowledge & Navigation: Knowledgeable about Workforce programs and navigate relevant state/contract systems.
• Job Seeker Monitoring: Monitor and record job seeker participation.
• Independence/Communication: Work independently while maintaining communication.
• Confidentiality: Ensure confidentiality of job seeker information and protect property.
• Transportation Assistance: Authorize, distribute, and reconcile transportation assistance.
• Case File Records: Maintain accurate records of case files (manual and electronic).
• Leadership Meetings (Optional): Attend select leadership meetings/collaboration sessions.
• QA Support: Assist QA in performance monitoring, report generation, quality checks, and audits.
• Other Duties: Perform other duties as assigned.

Qualifications: Bachelor's degree in a related field (Social Services, Human Resources, Communication, Business, or equivalent) + 2 years related experience, or equivalent. Strong communication, community resource knowledge, and cultural sensitivity. Excellent internal and external customer service and organizational skills. Computer literate with MS Word and Excel, and ability to learn specialized databases/software. Bilingual a plus.

Travel: 15-20%. Valid Driver's License, Auto Insurance, and meet company driving standards.

Work Arrangement: Hybrid 50/50 remote/in-person.

Essential Requirements: Remote and in-person work, depending on project needs. Remote work involves extensive standing/sitting, computer/phone use, data entry. In-person work includes office work, training, and meetings. Compliance with EEO guidelines.

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