Full-Time Lead Solution Engineer (CX)

At Freshworks, we provide industry-leading, AI-first Customer Experience software. Customers achieve greater customer engagement through an intuitive and powerful omni-channel customer support platform.

We are looking for Solution Engineers to join our CX business unit in North America, focusing on Enterprise and Strategic segments.

Responsibilities:

• Collaborate with Enterprise and Strategic customers to address their business challenges.
• Support sales by conducting discovery calls and demos.
• Gather requirements to define customer problems.
• Create and deliver engaging demos and Proof of Concepts.
• Guide sellers and the RFP team in executing and responding to RFPs.
• Articulate Freshworks solution value to diverse audiences.
• Embrace lifelong learning and skill development.
• Evangelize the Freshworks platform.
• Experience: 6-8 years Solution Engineering experience.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Demonstrated time management skills in a dynamic sales environment.
• Proven capability to work on cross-functional teams to address business and technical challenges.
• Demonstrated ability to execute onsite workshops with diverse customer groups.
• Preferred: Bachelor's degree, experience in selling CX and CRM solutions (Telephony, Chat, WFM, Sales Automation, Case Management).
• Plus: Experience in selling AI solutions, Proficiency in Spanish

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