Contractor Learning & Development Operations Team Lead

This role is a Fixed Term Contract for 8 months. Flexible working - We operate on a hybrid basis, working two days per week in the office. This role will be based from our Global Innovation & Technology Centre in Melbourn, Cambridge.

Role Responsibilities

• Manage and co-ordinate the activities and deliverables of the L & D Ops team
• Implement and manage schedule of learning events of the core learning curriculum
• Manage event bookings – booking venue/platform, manage attendance bookings, trainer resourcing, producing materials, working with external suppliers, raising purchase orders
• Initiating event feedback and providing summary reports to trainers and specialists
• Update and maintain event content on the Learning Management System
• Support the team in handling ad-hoc queries around T&D offerings and reporting requests
• Stakeholder management with suppliers, venues as well as internally with event specialists and business sponsors
• Identify, review and recommend process improvements to enable more effective and efficient process to enhance customer service
• Support in producing and hosting on virtual events where required
• Ad-hoc support to the wider T&D team

Skills & Experience

• Knowledge and understanding of managing L & D Operations, ideally using workday Learning as the LMS
• Collaborative team player skills and who is equally comfortable working from own initiative
• Strong communication, organization, and planning skills
• Strong attention to detail and passionate about delivering excellence
• Influencing and partnering skills, able to build and sustain relationships at multiple levels
• Proven administrative ability
• Previously worked in a high volume fast paced working environment
• Strong IT systems skills including use of Microsoft Excel, Word, PowerPoint, Outlook and Teams with the ability to quickly learn new systems including implementing and managing HR/learning management systems

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