Full-Time Manager, Customer Experience

Come join the company reinventing cloud security.

Wiz is on a mission to help organizations secure cloud environments. We are trusted by security teams worldwide and have a proven track record.

What You'll Do

• Lead, mentor, and motivate a team of CEMs.
• Provide tactical and strategic guidance for exceptional customer service.
• Drive CEM strategy and customer deliverables.
• Achieve quarterly revenue goals.
• Maintain and report customer health and project status.
• Work with TAM leaders to drive customer outcomes.
• Identify and activate strategies to grow value within accounts.
• Collaborate cross-functionally with key teams (Deal Desk, Legal, Operations).
• Act as an escalation point for at-risk customers.

What You'll Bring

• 5+ years experience as a CSM, CEM, PM, or related customer-facing revenue role.
• 3+ years managing post-sales customer success or services roles.
• Proven track record of mentoring high-performing revenue teams.
• Excellent communication and interpersonal skills.
• Deep understanding of security SaaS offerings and pricing models.

Location: Eastern Time Zone.

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