Full-Time Onboarding Specialist

Onboarding Specialist

About tvScientific: tvScientific is the first and only CTV advertising platform purpose-built for performance marketers.

Role Summary: We are seeking a dedicated and detail-oriented Onboarding Specialist to join our team. You will guide new CPA account launches through a seamless onboarding process, ensuring successful platform and affiliate network integration.

Daily Responsibilities:

• Plan and coordinate logistics for new prospect onboarding (scheduling, preparation).
• Lead communication with stakeholders (Tech Ops, network contacts, account management) to meet deadlines.
• Create clear onboarding processes for affiliate networks (self, agency, network managed).
• Schedule and coordinate onboarding activities, providing support to new prospects.
• Ensure legal and administrative compliance during prospect onboarding.
• Assist prospects with paperwork completion (legal, finance, creative, technical).
• Audit and organize onboarding paperwork.

Key Success Metrics:

• Smooth Onboarding Process: High rate of successful and timely onboarding.
• Stakeholder Coordination: Effective coordination with all parties to meet deadlines.
• Program Implementation: Develop and implement comprehensive onboarding programs.
• Communication Efficiency: Effective communication with new prospects.
• Compliance Adherence: Meeting all legal, financial, creative, and technical requirements.
• Client Satisfaction: Positive onboarding experience and successful platform integration.
• Process Improvement: Identify and implement improvements to the onboarding process.

Required Skills/Experience:

• 2-3 years project management experience.
• Proficiency with project management tools (Asana, Google, Jira).
• Ability to hold others accountable to meet deadlines.
• Affiliate marketing experience.
• Basic understanding of tracking integration (pixels, postbacks, MMPs).
• Strong verbal and written communication skills.
• Experience working with cross-functional teams (Tech Ops, Account Management, Legal).
• Excellent organizational skills and ability to prioritize tasks.

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